A lot of Nigerians have been complaining about the telecommunications companies in
Nigeria-and I am one of them. At the moment I have MTN, Etisalat and Airtel modems and all of them have failed to achieve their purposes. This time I need to fill an important form in my career.
This is the same situation with bloggers,writers, researchers and ordinary citizens
who use these modems and as much as a lot of these complaints are being aired on
Facebook, twitter and other social networks, it seems the telecommunication companies
don't give a damn.
In similar circumstancies, telcom networks have not fared well in delivering quality service even in their place of core competence-phone calls. A vivid example for you- You make an Etisalat to MTN, AIRTELL or even to an Etisalat call thatjust called you and the report you get from the telecom's computer is that the call that just called you "does not exist".
There is also an "exceptional" yanking of Nigerian's money without any reason at all.
A chat with couple of friends show that the South African firm, MTN yanks money from
(some of) its clients without substantiated service-and if your phone is an andriod, a
single email will yank a 200Naira credit from your phone.
As for Globacom, it's a mess-It's nothing towrite home about.I have placed my Globacom sim under my pillow for months now and I hope that a lot of Nigerians can follow me in doing so.
In fact, I am going to stop using my MTN for a month-If all Nigerian, or a fraction
of Nigerians (say Lagos state) boycott their MTN sims for a month, telecom companies will realise that it is not about flashy adverts, it is not about brand endorsements for artistes-these are supposed to be icing on the cake-the cake of quality service.
It is important to note that some states boast of quality service than other states and
these telecomm services are fast becoming likethe Power Holding Company of Nigeria, where some individuals may enjoy good delivery in Ikoyi while other subscribers wh live in places like Oshodi, Ijegun, Ijesha, Alagbado,etc may be groaning under the weight of disservice.
So what is the solution?
The NCC may be boasting that it has taken an important step in curbing corporate bullying by introducing the "Porting system" but I strongly disagree with such notion.
The Porting initiative is a failure right from inception and will remain so.The NCC must
re-engineer it's resoluteness to serve the Nigerian people by constantly monitoring feedback from the Nigerian citizens about these telecom organisations. It must also be
strong carrying out the existing national laws guiding the operation of these companies.
For now, it seems the NCC is simply a cat in the comapany's bag as sanctions from the
body are scarce-in order words, Nigerian telecomm sector is perfect?
Anyway, the solution starts from these blog. Nigerians should begin to become consumer
conscious and should take charge of these corporate injustices. We all can co-sign a petition to the NCC about a particular network. And if we feel strongly
that the NCC have been compromised, we all can boycott the network for an agreeable span of days or month.We cannot just fold our arms and complain about these poor network delivery.
An important thought here. Although boycotting a network you're known with might be difficult, I will advice you owned more than one telcom sims so that when you decide to join the boycott,
you can rely on the other.
I am a blogger that is particularly not keen on getting adverts for Goofwatch because I
have noticed that people have stopped saying the truth to corporate powers.
I can bet with my life that Etisalat, a company with corporate origins from the Arab world and MTN, the South Africa, and Airtel, the Indian owned firm, cannot provide such irresponsible service to citizens of their home countries the way they have done in this country-and Globacom too, I am disappointed. I have lost my boastful"Nigerian owned" flair for the company.
DONT GIVE US CRAP, DON'T JUGGLE OUR MINDS WITH CRAZY ENDORSEMENT DEALS-GIVE US QUALITY SERVICE.
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